If an authorized contact calls or emails about another authorized contact leaving their business, it is advisable to delete the Actum Portal account for this individual. In some cases, it may be advisable to delete the account if a new authorized contact declines to proceed with the sign up process. This entry provides step-by-step instructions…
A merchant may provide access to the Actum Portal for a bookkeeper to assist with reconciling account activities. At the same time, a merchant may want to protect sensitive account information for their customers or strictly ensure that a bookkeeper’s only ability is reconciling activities within the Actum Portal. This section explains how to create…
One of the newest features with the Actum Portal is the ability to edit a recurring transaction. Follow these instructions to make changes with a recurring order. 1. Log in to the Actum Portal at https://merchant.actumprocessing.com. Refer to the Multi-Factor Authentication (MFA): How to Use via Actum Portal article for further login instructions. 2. Select the Transactions…
Actum Processing works with merchants in various markets, including high risk industries. For high risk industry merchants, approvals occur when a Debit Reserve is instituted. This reserve serves as a risk mitigation measure in the event of a large, financial return or chargeback filed by a merchant’s client. Additionally, this reserve typically equals the Daily…
The Actum Portal provides an array of information to monitor the latest information and trends with a merchant’s Actum Processing account. Data about transaction statuses, returns, customer data, and monthly statements are readily available for access. Whether the portal is accessed for the first time or as a refresher, this article provides information about navigating…
Security and peace of mind come to the forefront of Actum Processing merchants when using the Actum Portal. Multi-Factor Authentication, or MFA, provides a security layer to utilize the Actum Portal at its maximum, ensuring the actual individual logs in to the portal tied directly to their contact information. This article explains how to properly…
When submitting credit transactions via our Actum Portal, it is important to replenish the Credit Reserve. This reserves serves as the funding that Actum merchants use to send credit transactions or payments to syndicates. Here are instructions on how to access the this reserve via the Actum Portal. Accessing the Credit Reserve Report 1. Log in…
The Return Report provides transaction level detail regarding any returns received within a specific time frame. 1. Log in to the Actum Portal at https://merchant.actumprocessing.com. Refer to the Multi-Factor Authentication (MFA): How to Use via Actum Portal article for further login instructions.2. Select Reports and choose Returns.3. The Return Report populates with the latest returns and…
Merchants can issue refunds from the Actum Portal while keeping these points in mind. • Refunds must be associated with or tied to an existing order submitted via Actum (i.e., Actum Portal). • In this case, refunds can be partial or full. However, refunds cannot exceed the total dollar amount on the order in question (i.e., if refunding…
An ACH Debit or Credit can be submitted through the Actum Portal. However, for ACH Credits, sufficient funds must be in the account’s Credit Reserve. An instructional article on funding the Credit Reserve is available here. Accessing the Create Transaction Option 1. Log in to the Actum Portal at https://merchant.actumprocessing.com. Refer to the Multi-Factor Authentication…