Accessing the Return Count Report
The Return Count Report provides transaction level detail regarding any returns received within a specific time frame. In this case, here are the instructions on how to access and use this report.
- 1. First, log-in to your Actum Processing merchant portal account at https://reports.actumprocessing.com.
2. Next, hover your cursor over the Reporting option and left click on the Return Count Report.
3. Once the report loads, choose a date range to review the returns received in that time frame.
4. Afterwards, left click on the numbers to expand them out and see the individual transactions that received the returns. For clarification about the various types of ACH return codes, please view this entry.
Note: It is important to monitor your returns regularly to ensure they are in compliance of NACHA thresholds. Presently, NACHA thresholds are the following:
Administrative Returns must be under 3%
Chargebacks must be under .5%
Overall Returns must be under 15%
In most cases, returns can be managed and resolved by working closely with your customers/receivers of your ACH debit transactions. Ultimately, managing your returns can prove worthwhile in maximizing your ACH processing experience as an Actum Processing merchant.