Accessing the Return Report
The Return Report provides transaction level detail regarding any returns received within a specific time frame.
1. Log in to the Actum Portal at https://merchant.actumprocessing.com. Refer to the Multi-Factor Authentication (MFA): How to Use via Actum Portal article for further login instructions.
2. Select Reports and choose Returns.
3. The Return Report populates with the latest returns and the return reason listed under the Authcode column.
4. Adjust the Return Report’s Date Range by selecting the Date Range dropdown option and clicking on Update Report.
5. For clarification about the various types of ACH return codes, please review this entry.
Note: It is important to monitor your returns regularly to ensure they are in compliance of NACHA thresholds. Presently, NACHA thresholds are the following:
Administrative Returns must be under 3%
Chargebacks must be under 0.5%
Overall Returns must be under 15%
In most cases, returns can be managed and resolved by working closely with your customers/receivers of your ACH debit transactions. Ultimately, managing your returns can prove worthwhile in maximizing your ACH processing experience as an Actum Processing merchant.
Generally, submitted debit transactions may return within two to three business days following the date that it was submitted.
To reduce returns, here are some helpful tips with the specific return types that can happen with an Actum Processing merchant account:
Administrative Returns (R02 – Bank Account Closed, R03 – No Account/Unable to Locate Account, R04 – Invalid Account Number) – These returns occur as a result of outdated bank information. In addition, incorrect information was provided for the bank account. Obtain the latest copy of the client’s bank information with a voided check or bank letter to verify and confirm the bank information on the voided check or bank letter versus what was provided on an authorization form.
Chargebacks (R05 – Unauthorized Debit to Consumer Account Using Corporate SEC Code, R07 – Authorization Revoked by Customer, R10 – Customer Advises Originator is Not Known to Receiver and/or Originator is Not Authorized by Receiver to Debit Receiver’s Account, R11 – Customer Advises Entry Not in Accordance with the Terms of the Authorization, R29 – Corporate Customer Advises Not Authorized) – When a client files a chargeback, stop any anticipated debits while resolving the issue with the contested transaction. Any anticipated debit transactions may resume once resolving the chargeback.
NSF (Non-Sufficient Funds or Insufficient Funds, R01) – These returns occur when a client does not have the anticipated funds in their bank account for an anticipated debit. While a common return type, please be sure to contact your client in advance of an anticipated debit (about a business day or two) to ensure that you may proceed with the debit transaction.
There are instances in which a client may file a late return. A late return occurs when a previously settled transaction returns outside of the settlement period. In these instances, contact the client in efforts to resolve lingering issues with any late return(s).
The Actum Portal receives updates on returns from the client’s bank, increasing the importance of reviewing the Return Report on a daily basis. Merchants can identify any trends that can be stopped with a client(s), increase productivity with effective, meaningful business activities for a merchant’s business.
For further information, please review our interactive Scribe entry.